REAL PROCESS IN THE REAL WORLD!
Come join your collegues for an informative session focusing on implementing ITIL processes. No fuzzy book theory here; these local practitioners will be sharing case studies of actual ITIL process implementations in their organizations. Come hear discussion on defining goals and objectives, gaining buy-in, identifying key drivers and metrics, defining success and lessons learned. Whether your feel your processes are Level 1 (the running and screaming stage) or Level 5 (Mt Olympus-like) there's something to be learned here.
Speakers List
o Gillette Childrens Hospital – Paul Higby – Change Management
o Medtronic – John Odden, Chris Gardner, Jeanette McGillicuddy – Implementing Enterprise Service Management
o Maryville – Tim Wilks – ITSM Integration – Sprint Case Study
Along with the case studies, you’ll hear a presentation from Bomgar, get an update on itSMF MN leadership elections and network with your industry peers. Snacks (the currency of IT) will, of course, be provided.
If you are not a member of ITSMF-USA and would like to receive email from the itSMF Minnesota Local Interest Group then click here to provide us with your email information.
